Kenya Institute of Management
Branch Manager
Key Responsibilities
- Provide leadership through management of staff and resources at the branch to ensure efficient and effective delivery of KIM services.
- Develop and implement a strategic plan for the branch in line with the Institute’s overall strategic plan and prepare the annual plan for the branch.
- Lead in the delivery of KIMSOM products, KIM Membership and Business Solutions services at the branch.
- Responsible for quality assurance of services in the branch through ensuring that all branch operations are within the provided and approved procedures, rules and regulations, and standards.
- Constantly monitor costs at the branch to ensure cost efficiency.
- Steer marketing of the School and Membership through corporate visits, exhibition, school visits, and one-on-one interaction with prospective clients.
- Prepare financial, academic and administration reports to inform management on the progress, plans, and challenges of the branch.
- Represent the branch in executive committee meetings and communicate to the branch staff on decisions made.
- Supervise and allocate work to branch staff to ensure efficiency and effectiveness of work.
- Overall, in charge of the branch performance and reports to management.
- Responsible for the branch budget through preparation of the annual budget, revenue generation through sale of KIM products, and approving petty cash expenditure.
- Responsible for overseeing student recruitment for all courses offered at the branch
KEY PERFORMANCE INDICATORS
- Revenue Generation
- Number of students admitted
- Exams performance
- Level of staff retention
- Number of Student Complaints and Compliments
- Quality of services
- Compliance
- Level of inquiries and conversions
- Students’ progression and retention
- Cost Management
Knowledge & Experience Required
COMPETENCIES
- Technical
- People Management
- Knowledge of Enterprise Resource Planning Knowledge on Research and Projects Record Keeping
- Report writing Marketing skills Public Relations
- Basic Accounting skills Human Resource Policies Computer Literacy Budgeting
- Master’s Degree on a relevant field from a recognized institution.
- Eight (8) years of relevant work experience
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