Apply for Customer Care Outbound Agent at Fieldforce Solutions Limited

Fieldforce Solutions Limited, a leading Kenyan agency specializing in Experiential Marketing, Branding, and Field Force Management Services, is seeking a Customer Care Outbound Agent for their client in the sports betting industry. This dynamic and innovative company is at the forefront of the sports betting sector, offering an exciting opportunity for individuals passionate about customer service and communication.

Job Summary

The Customer Care Outbound Agent will enhance customer satisfaction and loyalty. This position involves proactively contacting customers to resolve issues, provide information, and promote the company’s services. Effective communication and personalized support are key components of this role.

Key Responsibilities

• Proactive Customer Engagement: Reach out to customers to address their concerns and provide solutions.
• Information Dissemination: Offer detailed information about the company’s services and promotions.
• Issue Resolution: Resolve customer issues promptly and efficiently.
• Promotion of Services: Promote the company’s services through effective communication strategies.

Requirements

• Excellent Communication Skills: Strong verbal and written communication skills are essential.
• Customer Service Experience: Previous experience in customer service or a related field is preferred.
• Problem-Solving Abilities: Ability to think critically and resolve issues effectively.
• Team Player: Ability to work well in a team environment.
• Adaptability: Flexibility to adapt to changing customer needs and company policies.