George Mbaka 
Kenya Institute of Supplies Management
Customer Service Assistant at Kenya Institute of Supplies Management
Job Responsibilities
- Provide exceptional customer service through phone, email, and online channels.
- Actively listen to customer inquiries and concerns, demonstrating empathy and understanding.
- Resolve customer issues promptly and efficiently, exceeding expectations whenever possible.
- Follow established protocols and procedures for handling customer interactions.
- Accurately document customer interactions and maintain detailed records.
- Identify and escalate complex issues or complaints to the appropriate team.
- Upsell and cross-sell products and services to enhance customer satisfaction and revenue.
- Contribute to positive customer reviews and brand reputation.
- Proactively seek feedback from customers to identify areas for improvement.
- Adapt to changing customer needs and situations with a positive and professional attitude
Job Requirements
- Bachelors Degree Customer Service, Front office management, Public relation and communication, office management, Business Administration, or related field.
- Diploma Customer Service, Front office management, Public relation and communication, office management, Business Administration, or related field.
- Minimum of 1 year of experience in a customer service or related role
- Proficiency in Microsoft Office and CRM software is an advantage
Mandatory Documents
- Academic Certificates
- COVER LETTER
- Curriculum Vitae
- IDENTIFICATION DOCUMENT
Personal Attributes
- Adaptability and flexibility
- Communication Skills
- Customer Service Focus
- Interpersonal Skills
- Problem Solving Skills
- Time Management
To apply for this job please visit careers.kism.or.ke.
