Waiter/Waitress At Hyatt Place Nairobi

At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for Waiter/Waitress who will be responsible for providing exceptional service to our guests in accordance with Hyatt’s standard, characterized by professionalism and courtesy. The incumbent will be involved in creating a positive dining experience by delivering attentive, personalized service, anticipating guest needs, and ensuring a seamless flow of service in our restaurant. He/she will continuously maintain a thorough knowledge of the menu, including ingredients, preparation methods, allergens and any specials as well as maintaining high standards of cleanliness, quality, safety and hygiene in your day-to-day operations that are in line with company policies as well as local legislation.

Key Responsibilities:

• Ensures that brand standards have been adhered to at all times.
• Maintains par stocks of all equipment and guest supplies as required.
• Seats, takes orders, serves food and beverage, presents the menu, answers inquiries, and clears and resets tables, following established procedures.
• Prepares bills, accepts payments, and performs cashier duties.
• Verifies cash received and credit card validity, adhering strictly to finance policies and procedures.
• Possesses a thorough knowledge of all food and beverage items, recommends combinations, and upsells alternatives.
• Serve food and beverages to guests, according to the established standards of performance and service sequence established for the Outlet. Apply up-selling techniques.
• Maintains flexibility whenever possible in meeting special requests from guests for specific beverage preparation methods and ingredients.
• Maintains a neat and clean environment in the Outlet. Cleans equipment, displays, floors, etc. as per SOP for daily cleaning program.
• Assists with managing inventory by monitoring stocks and place store requisitions in accordance with set par stock levels or as prescribed by the manager.
• Collect store requisitions in a timely manner in accordance with set store timings.
• Check the item expiry dates during collection of store requisitions and ensure they are in good condition before receiving them.
• Track item expiry within the Outlet and ensure procedures regarding expiry control are followed.
• Prepare the Outlet for operation, including mise-en-place, setting and resetting tables, light cleaning, and other assigned tasks.
• Utilize the Outlet point-of-sales system as prescribed.
• Complete all sales through the Micros system, processes transactions in accordance with established accounting procedures ensuring proper cash handling and be responsible for the cash drawer.
• Accounts for all cash and secures money drops in accordance with hotel and company policies.
• Ensure that all sales are properly recorded and reconciled, following prescribed procedures for ordering, voiding, or correcting items.
• Close and open the Outlets on time with proper setup for the day and in accordance with opening and closing procedures.
• Assist in inventory-taking as required.
• Assist in resolving the discrepancy in inventory.
• Deliver the brand promise and provide exceptional, friendly, courteous, and professional guest service always.
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Align all day-to-day functioning of the department/division consistent with Hyatt’s Global Privacy Policy.
• Conversant with all aspects of the Micros System.
• Execute other reasonable duties as assigned by Management from time to time.