Senior UX Researcher – (GB) at Moniepoint

Moniepoint is looking for an experienced and highly motivated Senior UX Researcher to join our team as we expand into the Kenyan market. This is a unique opportunity to make a significant impact by conducting in-depth user research and generating insights that will shape our product strategy and drive market success in Kenya. As this is a new market for us, your expertise in understanding local user behaviors, cultural nuances, and the competitive landscape will be crucial in helping us tailor our products to meet the needs of Kenyan users.

What you’ll get to do:

• Conduct User Research: Lead and execute qualitative and quantitative research across the full lifecycle (planning, conducting, analyzing, and reporting) using methods such as ethnographic observation, interviews, surveys, contextual inquiry and concept testing, with a strong emphasis on understanding local users’ needs and behaviors.
• Cross-team Collaboration: Act as primary point of contact for all team research needs – from generative projects to evaluative quick wins. Provide thoughtful guidance to product leaders, product managers, designers and marketers to turn vague business needs into actionable research questions. Use your research findings to guide and support the product roadmap and strategic decision-making.
• Market and Industry Research: Stay up-to-date on industry trends, competitive landscape, and market dynamics to provide relevant research and insights that align with market conditions.
• Country-Specific Intelligence: Serve as the go-to expert on Kenyan user needs and market trends, ensuring that your insights help to localize the product for maximum market penetration and growth.

To succeed in this role, we think you should have

• Experience: 5+ years of experience in UX research with a focus on digital products, preferably in B2C or B2B fintechs.
• Research Skills: Proficiency in end-to-end UX research methods (qualitative and quantitative) and experience building user community, and using research tools like UserTesting, UsabilityHub, UserZoom etc.
• Data Interpretation: Strong ability to analyze data, identify trends, and make recommendations that drive business outcomes.
• Communication: Strong written and verbal communication skills, able to present research findings to both technical and non-technical audiences.
• Market Knowledge: Strong knowledge of the Kenyan market, including local consumer behaviors, cultural contexts, and regulatory environment. Prior research experience in Kenya is a must-have.

What we can offer you

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning – We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation – You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter
• A  technical  interview with the hiring manager
• An executive  interview with a business leader

How to Apply:

Please submit your CV and a portfolio demonstrating your UX research process from start to finish. The portfolio should highlight specific research projects, the methodologies used, and how the insights led to business or product decisions.