Hardware Support Specialist

Key Responsibilities

To perform deployments of new hardware in adherence to the Bank’s standards and best practice.
Determine and enforce end user hardware specifications and configuration standards
Receive faulty hardware from the end users, diagnose, repair and/or escalate to the vendor for repair as necessary.
Research, testing and implementation of new hardware technology and related software as needed to enhance performance of existing equipment
Reconcile bank’s hardware to ensure that it tallies with records held in the bank’s books.
Ensure that the bank’s data is eradicated from hardware components that are due for disposal.
Participate in Business Continuity Processes as per bank set guidelines and standards

The Person

For the above position, the successful applicant should have the following:

Bachelor’s degree in IT or related sciences.
Professional qualification/certification in project management is an added advantage
Professional qualification/certification in MCSE, CompTIA A+.
2 years’ work experience in the same or related role, with at least: –
2 years’ experience/Knowledge of end user hardware and related peripherals.
1-year experience or knowledge of mass deployment and support solutions (cloning, SCCM, patch management)
2 years’ experience or knowledge in Operating systems (windows, Unix)
1-year experience in Network Services and protocols
1-year experience in Internetworking Technology.
1-year experience in Active Directory Domain Services
1-year experience in Messaging and Collaboration is desired.
1-year experience in Database management systems is desired.