Learner Success Manager

Job Description

As the key AMI touchpoint for learners participating in our pan-African learning programmes, the Learner Success Manager will be responsible for:
Learner Experience: Supporting learners to make the most of their learning journey with AMI! This includes:

Developing and adapting engagement plans to support learners throughout their Learning Journey with AMI
“Owning” the online learning experience for participants, including creating and managing an online learning academy
Providing group and 1-on-1 support (where necessary) to help learners to get started and navigate AMI’s online learning platform
Proactively problem-solving, flagging and following up on tech-related challenges with AMI’s Tech Team

Programme Completion: Regularly engaging with learners to ensure they are on track to successfully complete their learning programme with AMI, and have gained maximum value from their engagement with AMI. This includes:

Working with AMI’s data team to update and use cohort-level dashboards to regularly review key programme data points to assess progress against programme milestones
Flagging off-track or at-risk learners and proactively problem-solving how to help learners to get back on track
Regularly presenting cohort progress, learnings, and trends to internal stakeholders
Providing up-to-date data and feedback about cohort progress to enable accurate and on-time reporting by the Client Success team

Programme Management: Owning the logistics of delivering excellent learning programmes. As a Learner Success Manager, you would be responsible for driving the roll-out of both core and customised programmes. This includes:

Mapping out a project plan, with clear timelines and priorities
Co-facilitating programme kick-offs
Liaising with your assigned facilitator, Senior Programme Manager, and the Learning Team in the preparation and delivery of content
Setting up and managing in-person/virtual touchpoints (Learning Labs) throughout the programme
Regularly check / quality assure data reflected in data dashboards to identify anomalies

Data Drive:

Collect data for strategic projects to drive response rates for longitudinal and annual impact data collection

Peer Support: Actively participating in team collaboration days, regularly sharing learnings and best practices. This includes:

Supporting team members in their onboarding journey at AMI
Providing guidance to team members (as requested by Lead: Learner Success) to support their growth and development

Requirements

Minimum of 5 years’ experience in business consulting, company training, enterprise development, or management education (essential)
Proven program management skills and experience (essential)
Experience working in an entrepreneurial or high-growth environment (essential)
Facilitation experience (preferred)
A commitment to AMI’s values – be the best, always care, push the limits, do what’s right and own it!
Passion for supporting others to thrive – the core of this role is learner engagement and support!
Proactive and clear communication – both written and verbal
Self-motivated, and able to take full ownership of own deliverables
Solid time management skills i.e. Able to manage competing priorities and outputs
Strong people skills
Excellent project management skills
Willing to learn and collaborate with peers and internal stakeholders at AMI
Creative and innovative thinker.
Thrives in a fast-paced, entrepreneurial environment