Outlet Manager

Job Description

Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours
Preparing schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times
Conducting regular training sessions with the assigned team in line with the departmental SOP’s
Evaluating the performance of the assigned team and initiate internal development and promotions
Establishing and updating the outlet’s database of regular guests
Touring the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards
Being actively involved in the outlets promotional activities.
Consistently offer professional, friendly and engaging service
Lead the F&B Outlets team in all aspects of the department and ensure service standards are followed
Handle guest concerns and react quickly and professionally
To assist in recruiting and training all Outlet Colleagues
Balance operational, administrative and Colleague needs
Attend regularly scheduled departmental meetings
Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions
Have full knowledge of all Outlet menus
Assist in managing the departmental budget
Follow outlet policies, procedures and service standards
Follow all safety and sanitation policies when handling food and beverage
Other duties as assigned

Qualifications

Three to five years’ experience in all facets of hotel Food & Beverage operations including a minimum of two years leadership experience in a luxury hotel environment is required
Strong knowledge of wine and fine dining service is required
At least 1 year’s international experience in a luxury hotel environment is preferred
A degree in Hospitality Management or Restaurant Management is preferred
Proven ability to focus attention on guest needs, remaining calm and courteous at all times in a demanding and fast paced environment is required
Proven strong supervisory/leadership skills and the ability to meet high levels of service excellence
Proven ability to work cohesively as part of a team in a multi-cultural, diverse environment
Strong communication and organizational skills are required
Excellent organizational skills with ability to prioritize and multi-task is required
Knowledge of Delphi, Micros POS Systems and MS Office applications are required