Eagle Africa Insurance Brokers Limited Seeks Relationship Manager for Pensions Administration

Eagle Africa Insurance Brokers Limited, a leading provider and consultant in risk and financial services in East Africa, is currently seeking a qualified Relationship Manager for Pensions Administration. This full-time position in Nairobi requires at least five years of experience in pensions administration and group life insurance business.

Position Overview

The Relationship Manager will coordinate the efficient operations of pension scheme administration and drive new business growth. The role emphasizes professionalism, accountability, accurate record-keeping, efficiency, and regulatory compliance within the pensions unit.

Key Responsibilities

• Daily Operations: I oversee the pensions team’s daily operations, ensuring compliance with company policies, procedures, and pension regulatory requirements.
• Customer Service: Maintain high customer service, addressing and resolving customer complaints and issues within set turnaround times.
• Workflow Management: Manage workflow procedures in line with pensions legislation and business procedures.
• Record Keeping: Ensure all client records are well-documented and filed appropriately, including updates on contributions, individual statements, interest allocation, current fund values, fees, levies, taxes, penalties, minutes, and reports.
• Claims Processing: Supervise pension claims processing, ensuring timely and accurate settlement.
• Reporting: Prepare and review pension scheme reports and present them to management as required.
• Regulatory Compliance: Engage with the regulator and other key stakeholders to ensure team compliance with regulatory requirements and stay up to date with industry changes.
• Audits: Facilitate regular scheme audits and all necessary reports.
• Business Growth: Ensure steady growth of the pensions administration book of business and other lines of business.
• Professional Development: Participate in professional development to acquire ongoing knowledge and skills.

Qualifications

Candidates must possess a Bachelor’s degree in Commerce, Insurance, Actuarial Science, or a related field. Professional qualifications in insurance or pensions, such as an insurance diploma or ACII, are required. Proficiency in pension administration systems and a strong understanding of the Retirement Benefits Act of 1997 and subsequent amendments are essential. The ideal candidate will have at least five years of experience in pensions administration, group life insurance business, along with experience in leading and managing a team.

Skills and Abilities

The successful candidate will demonstrate proven technical ability, good communication, negotiation, and interpersonal skills, as well as strong report-writing, problem-solving, decision-making, and results-oriented capabilities. They should be a collaborator and client-driven.

Application Process

Interested candidates are invited to submit their applications, including a detailed curriculum vitae with three referees, copies of academic transcripts and certificates, professional certificates, and any other relevant testimonials. Applications should be sent to hr@eagleafrica.co.ke with the subject line “Pension Administrator” by September 24, 2024. Only shortlisted candidates will be contacted.